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Help Centre

Get help and support to manage your policy online

The most efficient way to manage your policy is to register for My Resolution Life portal.

Here you can:

•    View your policy details
•    Update contact details and change your communication preferences
•    View your statements and correspondence
•    Update your payment details   

 

If you can't find what you are looking for or;


•    are having issues registering for My Resolution Life portal or;
•    need more help

Please speak with one of our agents via Chat (in the bottom right corner).  

Our operating hours are 9am - 5pm Monday to Friday. 
 

Update name or date of birth


Website

Go to Find a form to find the relevant form for your product      

Update address details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile → Address details
  4. Edit relevant information   

 


Website

Go to Find a form to find the relevant form for your product 

Update contact details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Contact details
  4. Edit relevant information   

 


Website

Go to Find a form to find the relevant form for your product 

Update communication preferences


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Communication preferences
  4. Edit relevant information   

 


Website

Go to Online enquiry, complete and submit the form for your product  

Update beneficiary details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Beneficiary details
  4. Add beneficiary and follow the prompts   OR
  5. Select beneficiary from the list and edit details   OR   
  6. Complete default enquiry form 

 


Website

Go to Find a form to find the relevant form for your product 

Update tax file number


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. My profile  → Tax file number and add TFN in provided field  

 


Website

Go to Find a form to find the relevant form for your product 

Need more general information?

Take a look at our FAQs

Decrease cover


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Decrease cover and complete default enquiry form   

     


Website

For more information on how to decrease your cover, please go to Insurance affordability - Resolution Life  

Cancel cover


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Cancel cover and complete default form  

 


Website

For more information about your options, go to Before you cancel - Resolution Life

OR

Go to Online enquiry, complete and submit the form for your product

Update occupation rating

If you do not have a quote:

If you have not been issued with a quote in the last 30 days that accurately reflects your current occupation title and duties, you’ll need to submit a form or contact us to arrange one, before we can update your occupation rating. Alternatively, please reach out to your financial adviser to obtain one for you.      


Website

  1. Go to the Online enquiry form
  2. Select Reason for enquiry  → Make changes to my policy
  3. Select Type of enquiry → Request a quote for updating occupation rating
  4. Answer all of the questions and complete all other required details    
  5. Submit form


 Contact us

For assistance with obtaining a quote, please Chat or Call us. For Chat operating hours and other contact details, please go to Contact us - Resolution Life 

 

If you have a quote:

Once you have received your quote, you can continue the process of updating your occupation rating. This request needs to be submitted to us within 30 days of the date you received your quote.   
 


Website 

  1. Go to the Update occupation rating form
  2. Complete all required information
  3. Upload quote and submit form

Update smoker status


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Update smoker status and complete questionnaire    

 


Website

Go to Find a form to find the relevant form for your product   

Reinstate policy


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Reinstate policy and complete questionnaire     

 


Website

For assistance with reinstating your policy, please speak with one of our agents via Chat (in the bottom right corner). You can view our Chat operating hours at Contact us - Resolution Life

Opt out of inflation adjustment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Manage my cover → Opt out of inflation adjustment    

 


Website

For assistance with opting out of inflation adjustment, please speak with one of our agents via Chat (in the bottom right corner).

You can view our Chat operating hours at Contact us - Resolution Life   

Need more information?

Take a look at our Product information FAQs

Statements


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Statements and correspondence → View statements and correspondence

     


Website

  1. Go to Online enquiry
  2. Select Reason for enquiry – Enquire about my policy  
  3. Select Type of enquiry - Statement request
  4. Complete and submit the form

Forms


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Documents and forms → Forms
  4. A list of forms relevant for your policy is collated   

 


Website

You can find relevant forms for your product at Find a form 

Make a payment


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Payments and transactions → Make a payment
  4. Follow prompts to complete payment     

 


Website

For information on how to make a one-off or regular payments please go to Make a payment

Direct debit


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Payments and transactions  → Direct debit details
  4. Update or enter your bank account or credit card details   


Website

If you would like to make any changes or set up your direct debit details, please go to Make a payment 

Update banking details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Payments and transactions  → Direct debit details
  4. Update or enter your bank account or credit card details  
     


Website

To set up or change a direct debit please go to Make a payment - Resolution Life

Set up frequency of payments


Portal

  1. Log in to My Resolution Life portal  
  2. From the dashboard → More policy details
  3. Payments and transactions  → Other payment arrangements   
  4. Complete and submit the form

 


Website

For assistance with setting up payment frequency, please speak with one of our agents via Chat (in the bottom right corner).

You can view our Chat operating hours at Contact us - Resolution Life 

Transaction details


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details    
  3. Select the Transactions tab

 


Website

For assistance with obtaining a transaction history please go to Online enquiry - Resolution Life -  complete and submit the form for your product  

Need more information?

Take a look at Payments and withdrawals FAQs

Make a claim


Website

For more information on how to make a claim please visit Make an insurance claim - Resolution Life   

Need more information?

Take a look at Claims FAQs  

Withdrawals and maturities


Portal

Full withdrawal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details
  3. Withdrawals  → Full withdrawal  
  4. Complete form and submit

Partial withdrawal

  1. Log in to My Resolution Life portal 
  2. From the dashboard → More policy details   
  3. Withdrawals  → Partial withdrawal
  4. Complete form and submit

 


Website

Go to Online enquiry - Resolution Life -  complete and submit the form for your product  

Balance


Portal

  1. Log in to My Resolution Life portal
  2. From the dashboard → More policy details   
  3. Select the Investment tab to view balance

    OR
     
  4. Select Statements and correspondence from menu to view balance     

 


Website

For assistance with finding your balance, please speak with one of our agents via Chat (in the bottom right corrner).

You can view our at operating hours at Contact us - Resolution Life

1.    To remove the servicing adviser, the plan owner needs to send a written, signed request to lifeadviseroperations@resolutionlife.co.nz.
2.    This request should include the plan owner’s name, date of birth and address on the policy.
3.    Allow 5-7 business days for this request to be processed.
4.    The policy owner and outgoing adviser will be informed of the changes via email.

Important information

Resolution Life Australasia Limited ABN 84 079 300 379, NZ Company No. 281363, AFSL No. 233671 (Resolution Life) is part of the Resolution Life Group. The content on this website is for information only. The information is of a general nature and does not constitute financial advice or other professional advice. Before taking any action, you should always seek financial advice or other professional advice relevant to your personal circumstances. While care has been taken to supply information on this website that is accurate, no entity or person gives any warranty of reliability or accuracy, or accepts any responsibility arising in any way including from any error or omission.

A disclosure statement is available from your Adviser, on request and free of charge.